Housekeeping

Housekeeping duty.

The housekeeping department is the operational department responsible for the cleanliness, maintenance, and aesthetic upkeep of rooms, public areas, back areas, and surrounding in hotels. Keeping room status information up-to-date requires close condition between the front office and housekeeping departments. The housekeeping prepares the a room status report, which is sent to the front office; the front office compare it with its records and the discrepancies are brought to the attention of the duty manager. This tallying is done after every shift. All the guest complaints and request are noted at the control desk, which is manned round the clock. The person at the control desk interacts with the concerned section/person to solve the complaints or to meet the requests. The progress is entered in a follow-up register, which maintain a record of all complaints.

Linen room, uniform room, and sewing room may be located separately or at one place depending upon the size of the hotel. Linen room maintains the supply of clean line while the uniform room takes care of the uniform of employees. Sewing room looks after all the mending work and utilize of discarded linen.

The hotel laundry is responsible for the cleaning and ironing of hotel linen, employees’ uniform and for the guest requirements of laundry. It may be located with in the hotel or at distant place. If present within the hotel promises, it is known as on-premises laundry.

The maintenance of hotel garden is also done by the housekeeping department.

Housekeeping is very important section of hotel, it will handle all the area of work that are related to its department. When a housekeeping department will clean a room a keeper will clean all the part of the room. Housekeeping staff will not responsible for cleaning the room, when he/she clean the room, also responsible for decorating the room as it previous design. Garden work, making of flower, etc works are also come under this department. There are also used many equipment to make the work easy.
Responsibilities of housekeeping:

1. Cleaning of guestrooms
2. Cleaning of corridors
3. Cleaning of public areas
4. Cleaning of pool and patio areas
5. Cleaning of management offices
6. Cleaning of storage areas
7. Cleaning of linen and sewing rooms
8. Cleaning of laundry rooms
9. cleaning of the back house area e.g employee locker rooms